This Privacy Policy describes how VIVONIRA (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information, when you visit or make a purchase from our website and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

Scope of This Policy

This Privacy Policy covers the personal information we collect through our website, communication channels, and any digital features we operate. It applies to all visitors, customers, and users of the Services.

This Policy does not apply to third-party websites or platforms that we do not own or control. We encourage you to review the privacy policies of any external services you interact with.

Information We Collect

We may collect personal information in three main categories:

• Information you provide directly,
• Information collected automatically,
• Information obtained from third-party sources.

Depending on your interaction with our Services, the information we collect may include identifiers, contact details, commercial data, device information, user preferences, browsing behavior, and transaction-related details.

Information You Provide

You may voluntarily provide personal information when you:

• place an order or request a service,
• update your profile,
• communicate with our support team.

The type of information you may submit includes:

• your name, email address, mailing address, and phone number,
• payment information (processed securely by third-party processors),
• order details and delivery instructions,
• any content included in your messages or inquiries.

While providing certain information is optional, refusing to do so may limit your ability to use specific features of the Services.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect data that helps us operate and improve the Services. This may include:

• IP address, device type, browser type/version,
• operating system information,
• general geographic location (non-precise),
• pages viewed, time spent on the site, and interaction logs,
• referring and exit URLs, clickstream data, and error diagnostics.

This information allows us to analyze site performance, enhance security, detect unusual activity, and understand how users navigate the Services.

Cookies and Tracking Technologies

We use cookies and similar technologies—such as web beacons, pixels, and tags—to personalize your experience and understand how the Services are used.

Cookies may be used to:

• remember your preferences and browsing history,
• maintain your session and cart items,
• improve loading speed and overall functionality,
• measure website traffic and user engagement,
• support fraud detection and security mechanisms.

You may adjust your browser settings to refuse some or all cookies. However, disabling cookies may affect the performance or availability of certain features.

How We Use Your Information

We use the personal information we collect for purposes such as:

• processing payments and fulfilling orders,
• providing shipping updates and service notifications,
• authenticating identity,
• offering customer support and responding to requests,
• performing analytics, research, and service optimization,
• complying with applicable legal and regulatory obligations,
• preventing fraudulent, harmful, or unauthorized activities.

We may combine information collected from different sources to improve accuracy and enhance the Services.

Legal Bases for Processing

Where required by law, we process personal information based on:

• your consent,
• our contractual obligations to you,
• compliance with legal duties,
• our legitimate business interests, such as improving operations, enhancing security, and preventing fraud.

You may withdraw consent at any time, subject to applicable law.

How We Share Your Information

We may share your information with trusted third-party partners who assist in operating our business, including:

• payment processors,
• logistics and shipping providers,
• data storage and cloud service providers,
• customer service providers,
• IT and security providers.

These partners are authorized to use your information solely for purposes related to operating, improving, or supporting the Services.

We do not sell or rent your personal information under any circumstance.

Business Transfers

In the event of a sale, merger, acquisition, restructuring, or similar transaction, personal information may be transferred as part of our business assets.

If a transfer occurs, we will take reasonable steps to ensure your information remains protected and notify you where legally required.

Data Accuracy

You are responsible for ensuring the information you provide is complete, accurate, and kept up to date.

We are not responsible for any issues caused by inaccurate or outdated information submitted by users.

Data Retention

We retain personal information only for as long as needed to fulfill the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise render it unusable.

Security Measures

We employ industry-standard administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, or alteration.

Despite these measures, no system is completely secure.

We cannot guarantee absolute security but remain committed to maintaining reasonable and appropriate protections.

Children's Privacy

Our Services are not directed to individuals under the age of 18.

We do not knowingly collect, store, or solicit personal information from minors.

If you believe a minor has provided information to us, please contact us so we may promptly delete it.

Your Rights

Depending on applicable laws, you may have certain rights related to your personal information, including:

• the right to request access to and receive a copy of your data,
• the right to request correction or deletion,
• the right to restrict or object to certain types of processing,
• the right to withdraw consent where processing is based on consent,
• the right to request data portability in certain circumstances.

We may require identity verification before responding to your request to ensure security.

Third-Party Links

Our website may contain links to external websites or online services. These platforms operate independently and are not controlled by us.

We are not responsible for their privacy practices, content, or data-use policies. We recommend reviewing their privacy statements before sharing personal information with them.

International Data Transfers

Your personal information may be processed or stored in countries outside your region of residence. These jurisdictions may have different data protection standards.

Regardless of location, we take steps to ensure your information is treated securely and in accordance with this Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or user experience.

Your continued use of the Services constitutes acceptance of the updated Policy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: [email protected]